Complaint / review / scam report
Home Depot
Home Depot Cabinet Refacing Rip-off Pricing

Complaint / review text:
I was shopping at Home Depot in Marble Falls and a lady came up and asked me if I had ever thought of upgrading my kitchen. Before I knew it she had signed me up for a salesperson to come to my home and measure and give me a price on kitchen cabinet refacing.

So, this guy shows up and gives me an earfull of sales pitch for almost 2 hrs before I get the price. And what a price it was! He said that I have what he called "30ft of cabinets" and that the refacing plus the optional special dovetail? Drawer boxes with the full extention drawer slides and the cherry shaker door style I picked would be nearly $13,000!!!

For replacing doors and drawer fronts and putting thin wood venir on the front of the cabinet frames!?! I did not know whether to laugh or cry! Then the salesman told me I didn't really have to have the better drawers and drawer slides and I could save almost $1,000. That was not much of a dent off of $12,900. Then the salesman lets me know that Home Depot had a sale on that would get me $1250 off on the deal. Nice, but still really, REALLY pricey! So then, he comes out with this "buy it RIGHT NOW and get ANOTHER 10% off!" By now, I am thinking that they just keep on giving discounts until you say OK. But I needed more information before spending around $10,000. After he pressed my to "buy it RIGHT NOW!" several times I finally got him out of the house.

This made me wonder what just replacing the whole cabinet set would cost. Back at the Home Depot store, I found out some pretty amazing and a little depressing things. First, if I replaced all my cabinets, I would have to replace my counter top which I had not planned to do. But here is the really WEIRD part. Replacing the cabinets with the same basic cherry door style in CraftMade cabinets, tearing out my old stuff, and installing the new stuff PLUS a new granite countertop (they have some "el cheapo" granite for $29/ft installed, but I liked one of the colors) after the in-store discounts WAS CHEAPER THAN THE REFACING PRICE!!! CHEAPER??? I about died right there! Not only that, but the NEW cabinets came with the dovetail drawer boxes and full extention glides PLUS cabinet door buffer thingys and the special cabinet for the sink was FREE! Plus the new cabinets have a LIFETIME WARRANTY and the refacing ones only a one year warranty!

I guess thats why one of the people I met at the store told me they dont put a "per foot price" on the doors on the refacing display because if the customers ever saw the actual pricing they would NEVER even have the guy over to the house! Neither would I!

Oh, one more thing. The refacing guy wanted to charge me over $300 for the installers trip expenses from San Antonio and another $350 for "Administrative" costs! The new cabinet deal had none of this ripoff extra charges.

I guess the bottom line is Home Depot cabinet refacing is OUTRAGEOULY high compared to just getting new cabinets and a new countertop. No wonder the guy kept on pressing me to "buy it now, buy it NOW, BUY IT NOW!"

Shame on them!

Contact information:
Author: Contact with Author

Offender: Home Depot

   State: Texas   City: Austin
Address: 2455 Paces Ferry Road
Phone: 18005533199
Site: www.homedepot.com

Category: Construction & Repair

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