Complaint / review text:
Pinnacle Security and Monitronics are a pain in the. They work together to rip you off of your money. The Pinnacle guy said the contract was 2 years - I came to find it was 39 months. They sell their contracts to Monitronics.
So, if you want to cancel you have to spend hours on the phone with Monitronics. Then Monitronics delivers the contract back to Pinnacle where you will need to spend another hour on the phone trying to cancel your account.
Bottom line - don't use this company - look for a company that offers home security at a reasonable price for a reasonable term.
Not to mention the sales guys don't even pay attention to No Soliciting Signs - they guy came right up and knocked on my door and his "work around" to the sign was that I was referred by a neighbor (yeah right, I had just moved into that neighborhood).
Anyway, save yourself years of headache and trouble and go with another security company who I'm sure has much lower rates than Pinnacle and Monitronics.