Complaint / review text:
Three years I gave Home Depot a try and they failed in my eyes each time. First: Carpet install took three times. 1) unrolled carpet was torn by fork left, so I was told. 2) second install two halfs different colors. 3) one length ordered and installed correctly two months later.
Second: Two doors. Same day installation Great. But one door was left with entrance metal plate with NO support underneath. Screws would of pulled plate off walking across it daily. Front Door OK, but installer left a mess with his saw useage.
Third: Two windows replaced. 1: went in fine by installer, quick, clean, quite. But then didn't think other window was measured correctly and he didn't have enought frame wood to do the install correctly. All I heard was all their in house problems of money and difference at our expense of not getting our window installed. The installer who measured the window, put the window in with NO problems.
Home Depot needs LESS people involved. Why have Boss, Sales, Installer and contractor? Just need Sale person and installer.
Also in their stores lots of people who run and hide instead of paying those who know more money to help the Customer.
Everyone needs more training and Team workers.