Complaint / review text:
I absolutely hate Luna, they took advantage of me and my blind mother. The sales rep was rude and talked over my mom.
He showed us the only floor sample he had with him and promised it wasn't commercial carpeting. Turned out it was. Then they didn't have the original carpet I chose and said they had one that looked just like it, it was light colored gray that was no way near what I originally picked out. It has been a year that it has been installed and cleaned 2 x and the carpet lost its shape its flat and feels awful.
I have a 5 month old which is. The reason we got new carpet for the baby. Now I don't even let him on it. They also didn't even install.
The carpet padding they originally promised. The previous carpet we had for ten years looked better. Don't buy from them, they lost their value for customers and only care for the money. I got carpet for the buy one room and the second room free with cheap carpet for over a grand I rather carpet my floor with cardboard then buy from them.
True the buy one get the second room half off is a scam. I will surely look around before buying.