Complaint / review text:
Called service magic for home alarm installation. Put us in contact with Alarm 1 in Ft. Lauderdale, FL. Alarm 1 sent a local sub-contractor over and installed the Alarm incorrectly. Alarm 1 promised they were familiar with our system but the sub-contractor had to sit and read the manual because he admitted he never worked on that brand of alarm before. He claimed it was all set to go and when I called my monitoring company they said their numbers were never programmed into the alarm.
Well now that contractor quit Alarm 1. Alarm 1 said "we don't want to have anything else to do with you" after we paid them money for the poor installation. We called service magic back and they said " we have no proof you ever even called us"
If you want a major headache, call service magic. If you feel like throwing your money down the drain, call service magic. If you want to have one of the worst customer service experiences of your life, call service magic. I am disgusted and will NEVER use service magic again. If they don't have the ability to keep track of their referrals they sure aren't deserving of placing them...