Complaint / review text:
The attorney for Empire Today, Mr. Crane, made an offer to resolve this nightmare.
My attorney contacted me, and it seemed to be fair and a long time coming. I told her to send over our acceptance, with the stipulation that I would not release them from any complaints (to their bonding company or the State Contractors Licensing Board) until I had the check in my hand.
That was over 2 weeks, ago, and we are now waiting them to accept the offer they submitted...
I do not understand why they continue to cause us such stress, other than it is a power play.
Finally, I am so happy to report Empire Today has refunded the money we paid them, and we have hired a new company. We could not be more pleased with our new beautiful floor that was installed correctly the first time. Thank you for allowing us to report our happy ending.