Complaint / review text:
I purchased the monitronics system 2 1/2 years ago. We had problems from day 1.
The system was constantly sending out false alarms. We would be sitting there watching tv and they would call us saying there was an alert when the alarm was not even on. They came out several times saying that everything was fixed. However we continued to get these false alarms almost weekly.
Then one of the sensors on garage stopped working, finally the system would even arm. We just quit using it. We thought would just wait out the next 2 years and cancel them. I purchased a new alarm a few days ago from Vivint.
Then called Monitronics to cancel and they say I had a 5 year contract! They now want us to pay over $1300 for a system we never got to use!
Do not do business with this company! Their techs dont install properly, the equipment stinks, an the customer service is awful!