Complaint / review text:
My 83 year old mother who was very satisfied with her ADT security system got an unwanted solicitation by these A$ clowns, who proceeded to convince her that her 4 year old ADT system was out-dated and their company, DevCon, was the one to up-grade it for her at no added or extra cost.
Long story short: After installation no less than 4 service calls were made to correct problems with the installation, serveral areas were left un-monitored and it was practically impossible for my 83 year old mother to 'arm' the system.
Of course the un-monitored areas really didn't matter because the DevCon also failed to obtain the correct contact information from her, so even when alarming NO PHONE CALLS from DevCon were received and the POLICE WERE NEVER NOTIFIED!!!
This happened twice and the third time MY MOTHER HAD TO DAIL 9-1-1 HERSELF, BECAUSE DEVCON FAILED TO DO SO!!!
As I am writing this complaint, my mother is having DEVCON equipment removed and placed into the trash where I'm pretty sure DevCon retrieved if from to begin with.
My mom is paying ADT $1,350 to completely remove anything related to DevCon Security.
For Home Monitoring, Glass Breakage, Fire and Life-line services at $31.00 per month and just the fact that she will no longer have to deal with the very unprofessional crew at DevCon is worth at least twice as much!!!
I am preparing to take DevCon to small claims court in Michigan to retrieve any and all monies involved with this obvious SCAM OF A SO-CALLED SECURITY COMPANY!!!
I and all my friends, relations and co-workers will now avoid this company like the PLAGUE!!