Complaint / review text:
Where to start? We contracted with Devcon with a service agreement on a CCTV system. We were told they set up our HOA system online to we could monitor not just the DVR but check the cameras 24/7. We called one day and requested a tech come check out the system because we couldn't access anything online as promised. Two months later, after repeated cancellations by Devcon we get a tech onsite only to be told our internet service was never set up with a Static IP address.
We obtain a static IP with Comcast and make the call to Devcon requesting a tech come out, set it up then provide the URL address for us. THREE MONTHS of calling, cancelled appointments, rude service personnel we hire an outside company to set up our CCTV system online then make the call to Devcon about cancelling the contract for lack of service.
Starting with the CEO on down the food chain we are finally provided a gentleman who pretty much told us we were out of luck. "It's not our fault you had someone else do the work". When I requested a check of the service calls and notes, what I read was complete fabrication as to how many times they tried to contact us to two notes saying the work was completed, TWICE!
A complete and total lie.
We were cancelled twice for non-payment only to find out after disputing the action it's discovered our payments had been applied to the wrong accounts... TWICE!
From rude customer service reps, to non-existent service, to equally non-existent mediation Devcon is one of the most inept companies I have ever dealt with.