Complaint / review text:
Hello we signed up for the service and it was easy! The problem is when they set up our system they jimmy rigged one of the contacts.
It worked until we used our window. They called for our feedback on how the service was going and we let them know it wasn't working. They let us know they would have someone contact us right away. Three weeks later we are making a call to resolve.
40 minutes into the call now and no one has answered. So they have the sales department staffed but when you need help that is a different story.
Tech support apparently isn't important or is it the customer? By the way coming up on 45 minutes!