Complaint / review text:
Hawk is a complete scam!!! I have been a loyal customer for many years and realized that my landline had not been working for months. I realized this when my alarm went off and no one EVER called. I don’t feel protected at all!!!
When I called and asked if they had been monitoring my alarm, Hawk said that they have been monitoring and testing my system monthly! Liars!!! I had no landline. They had been monitoring NOTHING!
I then attempted to cancel and was told they had cancelled my service. I then noticed a couple of months later that they were STILL charging my credit card!!!
I call again and after they try to upsell me (to again NOT monitor like they had not been monitoring for a year?), NOW they tell me that I have to cancel in WRITING and that they automatically renewed my account (small print in the contract that I signed 7 years ago). So now it will cost me MANY months of charges to get away from them.
Never use hawk!!! Stay stay away!!!