Complaint / review / scam report
Lowes
Lowe's appliance install failure

Complaint / review text:
Lowe's refuses to do simple water hose hook up for new refrigerator - basically does not complete refrigerator installation by leaving the waterline unattached, will not use the copper line currently available and do a simple shut off valve attachment - requires a plumber to complete the install. Wastes time of customer, does not complete the purchase installation, refuses to honor commitment of full installation.

Not an example of customer service to emulate. Might want to consider not outsourcing the final contact with the customer to a third party - creates poor communication or no feedback, requires second, third calls to the customer service dept at Lowe's and then the call center then puts you on hold to direct you to the store.

Contact information:
Author: Contact with Author

Offender: Lowes


Address: P. O. Box 1111
Phone: 18004456937
Site: www.lowes.com

Category: Construction & Repair

comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.