Complaint / review text:
I inquired about fixing some problems with my driveway and found a company called "DRIVEWAY DOCTOR" in Des Moines, Iowa. Upon contacting ADAM COLLINS, he answered the phone as WESTERN WATERPROOFING.
When I told him about the ad I saw for Driveway doctor he told me to call him on another number because the number I called was for the company he worked for. When I finally spoke to him he informed me that he would come to my home and do an evaluation. He did and I engaged in allowing him to do business. On the day my driveway was services, Adam bragged about how he could offer me a deal because he got the materials from the company he worked for "Western Waterproofing" for free.
I noticed that the equipment he was using had Western's name on it. He then told me if I referred my neighbor he would take $400 off my service. My neighbor and I both agreed to have work done. However, shortly after the work was done, both our driveways developed cracks.
When I called Adam to complain, he hung up on me. I then called the company he worked for and had seen on the equipment Adam used. I asked the receptionist is Adam Collins worked there and was told he did. I then asked if Adam was the residential specialist and was told that Western Did not handle residential repairs.
This interested me considering that I HAD work done and PAID FOR IT. Upon being connected to Adam, I told Adam who I was and then told me Adam Collins didn't work there. He pretended to not know anything about it and asked that I not call that number again.
This is a shady employee of a company who clearly doesn't know that their employee steals their equipment on the weekends to do personal work to pocket the money himself.