Complaint / review / scam report
Samsung
Samsung LED TV cheating the custome

Complaint / review text:
I'm from chennai, India, in the month of 2012 i bought a Samsung LED TV model no: VA22ES5005RLXL. It is connected through V Guard regulator as prescribed by the vendor. Within 2years from the purchase tv stopped working, only audio was there and no video. So i contacted the samsung service center near by and they registered a complaint. The service engineer told it is problem with the panel and they replaced it. It would cost Rs12000 but new tv is Rs15000. Then again he reduced to Rs8000. Again reduced to Rs5545. Now he said he will consider further reduction based on HO advice. Since it was not in the warranty period it is costing me a fortune. But few weeks ago it started showing the same complaint. I have registered complaint with samsung, engineer came and confirmed the complaint again with the panel. Since i'm still in the warranty period it won't cost me. Few months after my warrant expires, what if again the TV fails. We have been using samsung products like fridge, washing machine and mobiles for a long time and never experienced such a thing. Is there any way that i can get a replacement of the product. How can i again trust the repaired product?

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Contact information:
Author: Contact with Author


Offender: Samsung

Country: USA

Category: Construction & Repair

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