Complaint / review text:
Went in for an oil change, check engine light and a 30 point safety inspection. What I got was a $850 quote for power steering sensor replacement, power steering flush, diagnostics, brake system flush, brake shoes, brake hardware, brake drums, brake caliber, and they forgot my oils change. There was also a $38 misc. Charge that did not get explained. Knowing the power steering sensor was anywhere between $20-$40 and an oil change usually goes for $30 at most I told them to fix the check engine light, do the oil change, and write up the quote for the brakes. $414.73. For the work done. I did not get a quote for the brakes, all I got was a list of parts. When I asked about the work they denied any justification and would not support the work for the brakes with the supposed brake test they do on vehicles. When the slips where brought up there where safety test for other vehicles but not mine. Upon further investigation the shop left my brake calibers exposed, no supposed leakage in the brake lines, no worn brake drums, and no need for repair. I could not double check the sensor due to the fact they cleared my trucks memory, I will also have to wait to get my truck inspected due to the fact my trucks diagnostics have been defaulted.
This complaint was from 3/20/12. It was submitted to the BBB for review. I got no response from the company until the BBB passed along a message (3/4/14) stating Monro corporate office offered me a price match and since I did not reply they did nothing else.
Monro has never contacted me and I refuse to except this. I have also noticed my review of this business has been removed from several sites. They are lairs and will steal you blind.