Complaint / review text:
I met with Kevin Ross from Nautical elements (construction) in May 2014. This was because Morne Kruger from Monsoon projects who are contracted in by Nautical to build our house, took our money and he spent it on other jobs and personal expenses and has not completed the building renovations 2 years down the line. As all the quotes and correspondence were send to us by nautical construction and the money we paid was sent directly to nautical constructions bank account, iwas finally able to track Kevin Ross down due to no satisfactory response from Morne himself. Kevin was so apologetic and helpful at first and took immediate ownership of the problem promising this would be resolved as customer service is very important to him. At the meeting, he came completely unprepared, had done no research, did not even look at the state of the building and how much had been done. He subsequently has done nothing to assist us and ignores emails and calls. This company has taken our money and run. Two years down the line after numerous excuses we still dont have our house finished. They are both dishonest unprofessional people that take your money and run. Do not trust them!!!