Complaint / review text:
Same complaints as anyone else - we cancelled our service when they increased our rates in December then again in January (while technically this is "once a year", it's still crappy and deceptive).
We put our bins out every time they claimed they were scheduled to pick it up. They didn't pick up, then charged us for their laziness. Finally, we put the bins out and sent picture and video proof we did. They picked it up and we thought all was good.
Until they sent us a bill for not returning the recycling bin. We're still fighting it, but we definitely have pictures to prove we put the bins out.
Really, now, this is just unacceptable. Don't use them.