Complaint / review text:
I attended the University of Phoenix/Axia College for one year. When I first started there, I was told that even though I was living on my own (20 years old with an infant daughter) Financial Aid would not help me with anything! So I went to the next step and my financial counselor got me set up with a loan through Wachovia. Being young and not knowing much about loans, I signed everything electronically. Once I started my classes, I was thinking, "Wow! This is going to be easy!"
I had great teachers for my first block of two classes and I was getting straight A's on my assignments. Having a great experience with the first block, I went on to the next block which also went very well. By about half way through my fourth block, I kind of stopped and thought about what type of classes I was taking. I was attending UOP for my associates in Health Care Administration, and I had taken three English classes, and a history class - nothing to do with medicine! I finished that block and waited to see what my next classes would be.
The next classes were about ambulatory care and environmental science. I realize science is important when going into the medical field, but throughout the whole class, the only thing we learned and wrote about was global warming and what we thought the world would be like in 2050. After the first two weeks of class, I had a huge family emergency and ended up moving. Unfortunately, I do not have a computer to go with me.
I talked to my counselors at the UOP and they had made sort of a deal with me. They said I would not be billed for any classes as long as I wrote a letter to some woman (I cannot remember her name), someone being on the high end of UOP. Anyway, the letter was explain my situation and my personal business that went on in my family and that if she approved it, then I would not be charged with that block and I would be able to return to retake those classes as soon as my family emergency was resolved. I was told my letter had been approved.
I came back to school about one and a half months later and I had bills sky high from the school, and a million emails and they never stopped calling me while I was away. My question is, why, if I have a student loan and my loan sent payment for those classes, am I being charged by the school themselves? This was three months ago, and I have still not been able to resolve this problem, and they are still sending me bills, and I have not seen anything from my loan agency. Now what?