Complaint / review text:
I want to be part of this lawsuit because University of Phoenix is a fraud that destroyed my dreams and my life. Since the moment I enrolled in the Human Services Program of the University of Phoenix I was tricked by the staff because the enrollment counselor never mentioned that the school program was about to be redesigned and because of that it was impossible finish with the program.
As a result, when I was only a year in process of my education the school redesigned the program and and all the new classes were different and as a consequence of that big change, it was impossible to finish the program because they didn't offer the classes that I needed on campus and the few classes that they offered were incomplete, very limited, more expensive & online, and it was not the deal. I signed On campus program, not online. The only way to continue there, was by restarting the program because all the classes they offered me weren't valid anymore. University of Phoenix did not want to validate them.
When i tried to get ahold of the director of the school it was impossible and they lied to me. Every time I called the employes were pretending that they were the Director, and when I realized that they were lying they told me that the Director was not there at the moment, and I was never lucky to speak with him. Then I decided make an appointment to meet him in person, but unfortunately when I went to the appointment another employee was pretending to be the Director of the school one more time, and that happened 4 times and I never could meet the Director and nobody of the personal gave the information to contact him, not even his name.
Telling me the person I just talked to was the director of the school. University of Phoenix never helped me to resolve this problem and the school is charging me more that they suppose to and I can not have my documents until I paid them almost $1000 more. Today, I have no education, no money, no job, and huge loan to pay plus a big stress and headaches that I cannot even sleep during the night.