Complaint / review text:
Last year I registered with DeVry University to complete my Engineering degree. The representative was kind, eager, and energetic. She was very helpful and promised to transfer my existing college credits over. To keep it short and not overly dramatic, my promised credits were originally given to me, but some were removed later because of my course selection. I was too far into the class to cancel and I found out on my own, I was not informed of the change. Some effort was made to regain them, but the customer service was "hit or miss". Of the three I spoke with, only one could help and I still didn't get them all.
After a year of classes, my business travel took me out of the country. I canceled a class the first week of the course and was charged... That's okay. When I was started the second class and was still out of the country, I just could not do it. The connection was terrible, so I canceled again and stopped classes. Now I am attempting to pay the cancelation fees and I am unable to access my account. I have to wait over the phone for 45 minutes to speak with a rep. I am absolutely flabbergasted that such a large University can have such poor customer service.in most of my communications with them, I felt manipulated and cheated. I will NEVER return to this school and I urge all inquiring students to investigate well before agreeing to attend. Even when you have the information in writing they do not honor it.