Complaint / review text:
I started Strayer University to pursue a Bachelors degree June 10,2015. I went to the school at the North Campus located in Concord, NC for registration. While at the school, I completed my enrollment and signed the necessary paperwork so Strayer University could obtain a copy of my high school transcript. The gentleman that did my enrollment gave me a handshake and said, "Welcome to Strayer University, " and informed me that everything has been completed.
Four weeks into the course, I received an email from Mary Ann on July 9th stating they never received the transcript. She asked me to call the high school (Chesterfield High School). I called the school that afternoon and spoke with the guidance counselor and she explained that the transcript was sent in June. The guidance counselor then faxed the transcript again July 9th and sent a copy in the mail. The school informed me again they still didn't receive the transcript.
I called the high school again and the guidance counselor said, "I've sent this already three times." The guidance counselor also said Mary Ann called her. When Mary Ann called the high school, she requested a transcript in Tonya 's name instead of Tonya which is my maiden name. The guidance counselor explained they don't have anyone by the name Tonya. The guidance counselor asked if there's another name that Tonya go by. Mary Ann said, "I apologize. I gave you the wrong name; it's Tonya." The guidance counselor then asked for the mailing address and mailed the transcript again to attention Mary Ann.
All this took place in the month of August. The school claimed they still didn't receive the transcript. I called the high school again September 1st and asked the guidance counselor to please, please send the transcript again. The school claimed they still didn't receive the transcript and this is the sixth time. The guidance counselor then did me a favor and called Mary Ann which was on September 23rd. She got Mary Ann 's email address and emailed the transcript, and didn't get off the phone until Mary Ann confirmed she received the transcript.
Now this is where the BIG PROBLEM comes in. The school is now saying I can't continue my education with Strayer University until I pay them $3,000 because I was past my deadline to turn in the transcript. I shouldn't be held accountable for a mistake by Strayer University. I also want to add that I spoke with Christine the Director of the school. She said to me that I should just get a loan so I can continue attending the school. No help at all and very unprofessional. I spoke with her September 28th and she was supposed to call me back the next day (September 29th) and I haven't heard anything from her.
I also spoke with the dean of the school and he explained that I wasn't the only person this has happened to, and there's nothing he can do. If I'm not the only person this has happened to, this is really a problem and needs to be addressed. I was under the impression that Strayer University help students to grow, build and learn. Dealing with this issue and me having to stop my education has been very disturbing and stressful. I'm hoping that someone helps me out with this issue so I can continue my education and get my degree. Thanks.