Complaint / review text:
I am currently a student with the University of Phoenix. I have been having issues with the Financial Aid department in the school who does not return telephone calls or post funds to my personal account. During my second half of classes, I received a Federal Stafford Loan and a grant for up to $2500. My student loan covered my tuition for the next block of classes and I was to have a refund of the grant amount. I reviewed my financial status and my loan amount was disbursed, yet my grant amount was not.
I contacted the Financial Aid department and was advised that my grant was sent back due to a change in courses. I contacted the Department of Education and I was advised that the grant money was sent to the school and was never returned. I contacted my Financial Advisor and received voicemail. I left various messages and submitted emails, yet none of my calls or emails had been returned.
I am nearing the end of my block of classes and have recently gotten a new financial advisor. I spoke with the advisor about my financial aid issue and inquired about applying for my current financial aid, since my FAFSA has been completed. He indicated that he would review my information and give me a call back. This was three weeks ago and since then I have sent numerous emails and left voicemail messages and have received no feedback. I have even contacted the school's live chat to try to get answers, but they connect me to voicemails.
I am so frustrated and annoyed with the lack of professionalism and customer contact from the school. Since the financial aid department is not in my area, it has been hard to get answers. Once, these classes are over, I will not deal with the University of Phoenix again. Are there any resources or is there anyone that I can contact to complain or get my issues resolved?