Complaint / review text:
I have been a student at UoP (Axia College) for almost a year now. I was a transfer from a local college here in my hometown. I decided that with my hectic schedule, I just did not have enough time in the day to work full time and also attended class full time. So, I enrolled in UoP's online school, Axia College. At first, my enrollment counselor, my Academic Advisor and also my Financial Aide Advisor were very helpful. They called to check in with me a few times a week and everything. I was very impressed. As a matter of fact, the first call I received from my Financial Aide Advisor went very well. She told me I would be getting a reimbursement check from my loans within the next few weeks. I believe the amount was for either $1,200 or $1,500.
A few weeks later, I received another call from my Financial Aide Advisor. During this call, she informed me that I would have to pay over $400 out of pocket now and that I would not be receiving a reimbursement check. She told me the reason I would have to pay out of pocket was because my previous school somehow received this $400 some odd dollar amount and that I would have to call my previous school to see what they did with my money. I called and called my previous school and received no call back from them.
I had finally had it, but after another week or so of trying to contact them, I was finally able to speak with someone in their Financial Aide Dept. They informed me that whoever I am speaking with at UoP has no idea what they are talking about. I was told that the funds they did receive at my old school on my behalf were used to cover what time I had spent there and that the balance was returned to my lender. I was also advised by my previous school that all this information was enclosed in my Sallie Mae statements (which they were right about). I felt like such a fool for even calling these people.
After reviewing my SM statement, I then called my Financial Aide Advisor back at UoP, informing her of this. After saying that she needed to get her manager involved with the situation, she then informed me that she would call me back. After about a week or so, she finally called me back. During this call, she then informs me that I have to pay out of pocket due to my transferring from one school to another school within the same year. I was told that I "capped my amount on loans for the academic year." It's funny how a story can change in a matter of a few weeks huh? Well, me being the type of person who hates confrontation and arguing, I let that be that and somehow managed to save some and also get some help from my parents with this $400 some odd dollar out of pocket balance.
Now, onward to another issue, I received a call from my Financial Aide Advisor on March 12,2010. I missed her call due to the fact I was at work. I called her back as soon as I seen I missed her. I didn't receive a call back. I emailed my academic advisor about a class and asked her if she knew why my Financial Aide Advisor hasn't returned my call. I was informed by my academic advisor that my Financial Aide Advisor was on vacation for the week (the week of March 15,2010). Again, I let that be that. So, I emailed my Financial Aide Advisor on March 24,2010 after not getting a return call from her upon her return from vacation from the previous week. Surprise, surprise, no response from her via email yet either.
So, here I am, left confused and extremely worried on March 29,2010. I am in the beginning of my 6th week of this block of classes. I have yet to receive a call or reply to my email from my Financial Aide Advisor. I am growing extremely worried. I checked my student website a few days ago and seen I had a balance of over $2,000 due for the block of classes I am currently taking. I checked again yesterday and now my balance due is over $4,400 (which is my tuition amount for the next block of classes I am to start at the end of April).
I have emailed my Academic Advisor about this. I have emailed my enrollment counselor about this. I have yet to receive a response from anyone about my situation. I feel I am being taken advantage of by this "university". They already have me there, how can I leave without being penalized? I have questions that I need answers to. And no one is willing to help me, which is wrong! Very wrong! If it weren't for students like me, these people would not have a "job".
These people are very unprofessional. How are businesses like this able to get away with what they do? I regret whole heartedly ever attending or showing interest in UoP. University of Phoenix/Axia College is a total and complete joke! Do not go here. It is a rip off! They will get you in and play pretend with you for a while then leave you to hang dry and also leave you broke!