Complaint / review text:
Last May (2009), I graduated with an associate degree in education and wished to pursue my education further and searched for a program online. I discovered Ashford University through several search engines and did my homework, or so I believed, on them. I was contacted and led on to believe they were a legitimate university who would assist me on my way to completing my bachelors and shortly thereafter my masters degree.
After only five classes and many issues with the processing of my financial aid, I withdrew from Ashford at the end of March 2010. I received many different advisors during my short time with the school and never had phone calls or emails returned in a timely manner. After several weeks of waiting, I finally received an itemized email from Ashford stating my final balance of just over $4466, which I paid reluctantly from my bank account. I continued to call requesting the information to withdraw permanently from Ashford because none had been supplied to me, and was told I was already withdrawn from Ashford University. I paid my final balance and it cleared my account April 8th, 2010.
Today. I received an email stating there was a "Post withdrawal disbursement" in the amount of $464.25 that was to go back to me or to my lender. I called in regards to this and was told that in fact my final bill was now $3731.25; however, my check that cleared on April 8 was the total balance of the bill I had received.
They gave me a final bill and never sent me another bill until I called to ask information with regards to the email I received today. I was told that the $3731.25 was a balance they sent back to the lender for classes I never took. I am now being told I have to pay them back this amount, even though it was sent to them for classes I was going to take but never did because I withdrew from their school.
They now want me to pay them for classes I never attended, for funds they received for classes I was going to take and never did, that they had to send back. How do I owe them money when I never attended those final classes and they had to send back the funds? If the funds were sent for pending classes I never attended, the final bill should be back to zero after I paid off what I had attended.