Complaint / review text:
I have attended 9 classes with the University of Phoenix. I moved from Florida to Pennsylvania. While in Fl. I was attending ground classes, but in Pa. I am too far from a campus. While in the process of moving and getting situated and settled in, I fell out of attendance requirements. I tried to get transferred to online, but since I was out of attendance my financial aid was in the process of being returned to the lender. Finally I was scheduled as a shared student after my financial claimed to have stopped the return to lender as long as I was in a class within one week. I went back to class and was then told that I had to resubmit my financial aid paperwork because it was not signed correctly. I did; and my financial aid counselor said my file was certified and my funds would be posted in mid Dec.
Dec. 31, no funds and now a bill for over $3000. Apparently (as it was halfway explained to me after 6 weeks of trying to talk to someone), my funds were actually returned to the lender without paying for the last class I attended and have been billed for my next scheduled class as well. I was assured my financial aid would pay for the balance on my account as I have always had more than enough funds to pay for all my classes. Not so. The class they did not apply my funds to, they say was from the last academic year, so I have to pay that out of pocket. Now my funds have not been posted to my account, and I owe a class from what they say was last year but was actually this year; and my $10,500 loan plus my Pell grants have not been posted even though I have had the same lender from the previous year, and my financial aid was already approved and certified with a schedule of mid-Dec. For dispersement.
They erred and did not use the funds on my account to pay for my class; and now before I can take another class or even transfer schools I have to pay them over $3000 because they will not release my transcripts for the 9 classes I have completed. They made the mistake, and now their mistake is costing me money I do not have.