Complaint / review text:
I initially signed up for classes at the University of Phoenix in May 2011. I decided to pursue an Associate degree in Healthcare Administrative/Medical Records. Everything seemed to be going great until November 2011 and the problem was with my financial aid. My finance counselor stated that I was overawarded at my previous school, which led to University of Phoenix financial aid department having to refund some of the loan money back to the lender. My finance counselor stated that I was overawarded with my Pell grant but also overawarded with student loans too. The confusing part is the counselor initially told me that I would not have any out of pocket costs because it was an error on their behalf but now she is stating that I owe them $3,597 due to their financial aid department errors. At my previous school, I never had any problems and since I have transferred, I have nothing but problems with University of Phoenix.