Complaint / review text:
I signed up my 12 year old daughter for John Casablancas classes and paid a lot of $. At the time, I expressed my concern that she was too young but I was assured that she could retake the classes within a 2 year period.
That clinched the deal for me. My daughter did miss many classes due to school commitments (and I admit immaturity) and I emailed Irene twice to find out the dates of the next suitable round of classes. I never heard anything back. Like this type of company, it's not what they do but what they don't do and they do not fulfill their obligations.
Once they've got the money it's screw the customer. Angela