Complaint / review text:
I enrolled at University of Phoenix in January on the twenty-eighth. I had recieved an email from an instructor that was one of my teachers that was rude. I received the email on March 4,2008, and I was upset with the way that she was talking to me. Now they tell me that I have to pay for a class to take over when I am not that dumb and stupid and know that financial aid is suppose to cover my costs for me to take this class over. The technical support team is good. My enrollment counselor is good. I am highly disappoint in this school because of the simple fact that I am not sure if I want to attend this school any more because of a class that my financial aid is suppose to cover is not going to cover this class that I have to talke over and now I am sitting here because they ar etelling me that I have to get a student loan or a private loan for my class that I have to retake over. I am saying this why I must pay for a class when my financial aid is suppose to cover my classes. The instructor did not keep in touch with me when I ask questions about how I can get my grade pulled up.
I am like really disapppoint in my school because of the simple fact that I feel like one ckass should not stop you from gooing to the other courses. One class should not have anything to do with another class. I think that it is sad that because of one class or if you drop out they will try to bill you for it when your finanical aid is suppose to cover for your classes. Awe should not have to come up with any money to pay for the school if my financial aid is suppose to cover it. I wnet to cpcc and they paid for it. I am hghly disappointed in this and hope that something can be done about this situation because I should not have to pay for this class at all when I am getting financial aid and when you are getting the pell grant for school and they are telling me that I have to pay for a class. This is not going to stop me.
The damaged that resulted of this is the fact that the school is saying that there is nothing that they can do about when I know already about financail aid. I am highly disappointed that there is nothing that they can do so that I can help better myself for me and my children's lives.