Complaint / review text:
Yes I also very displeased in Sallie Mae, both with my housing mortgage loan and college loan.in fact, I did not even get a college loan from them.instead, my former college loan manager sold it off to Sallie Mae, which is really bad since I really liked the way I was treated with the last loan manager. They were fast, competent, kind and best of all, responsive. Sallie Mae is the opposite.
Worst, Sallie Mae charges me 15 dollar fee to pay by phone, every month—they sure do not know and accommodate those who work abroad. I have no choice to do that since I am now overseas.
If I knew that they were going to service my college loan, I would of made some different arrangements before leaving. I cannot pay by internet either since the country I am in—internet security is poor.
Not only that, Sallie Mae is so slow and their service absolutely poor to the tee. Disrespectful too and their employees say different stories on policy.