Complaint / review text:
I enrolled in Ashford University about a year ago and although the classes seemed pricey, I decided to give the school a try. Needless to say, I should not have. The advisors at Ashford University are eager and willing to help you while they get you in. Once you are in they do not answer emails or calls. I had a particular incident in February of this year. I had a family emergency and had to drop a class within three weeks of starting the class. I explained to my advisor that I had a family emergency and that I had no choice but to drop the class. My advisor said I could go ahead and drop the class without a problem. What my advisor failed to tell me that I was going to have to pay for that class out of pocket because Financial Aid was not going to cover it, that I would only have only twelve months to pay for the class, that I was not going to be able to register, and that my transcripts were not going to be released until the balance was paid for.
I took responsibility for my debt, although it did not seem fair. I tried to make payment arrangements with them, and they denied my request because the payments that I could afford were not enough for them. I talked to other schools about my situation and although it did not seem fair to them either there was nothing they could do to help me get in to another school. After looking at my options, I was forced to go back to Ashford and try to make payment arrangements with them that would be enough to satisfy them. Even if my kids will not have clothes to wear I was going to have to pay Ashford money I could not afford. I am a divorced single mom of two small children trying to further my education and I feel like this school has been deceiving and making it hard for me to continue my education. Think twice before enrolling into this school. They show a lot of interest when they are enrolling you. Once you are in, they do not care about you and the truth starts coming out.