Complaint / review text:
I graduated in 2003 from the University of Phoenix with a BS degree in Human Services. They sent me the diploma and I assumed they made the necessary documentation on my transcripts that I had completed my degree. Recently I made the decision to apply to another school to continue my education and they made a request on my behalf to get a copy of my transcripts. When the other school received my transcripts my completion of my degree was not posted.
I have spent the last month over the phone and in person trying to resolve this. I am very frustrated and annoyed that I am paying over $30,000 dollars in loans to pay for something that I have no proof of. They told me the only way the would be able to fix the error is if I come in and fill out a new enrollment form. My concern is obviously that by signing a new form that they should have already had that they will be contracting me into some other financial obligation.
I can't enroll in another school which could have a financial impact on my future, and I realized that any company that I previously interviewed for or that I plan to interview for in the near future will not be able to verify my education which could result in lost income.