Complaint / review text:
I attended Ashford University until about 2-3 months ago. I was enrolled in the criminal justice program.in the beginning everything was going good, but I had some concerns about the cost of the school. I was told by my academic advisor that everything was extremely affordable. I contacted the financial aid office because I was concerned about how expensive this school was and to ask for a breakdown of the exact cost which I never received. I sent many emails asking for cost information and received no response.
The second issue I had with Ashford was I was going through a personal loss and I need to take some time off. I called the academic advisor that was assigned to me and received no response. I left numerous messages and email. I finally received a call weeks later from someone else letting me know that they are my new academic advisor. I had missed so much time already. My only choice was to drop the class because I had been too far behind to catch up and I had to pay for failing the class. If I had gotten the response to my request or some sort of help from the school I would not have dropped out and owe so much money. I feel that the communication is lacking where is can cost students $.