Complaint / review text:
We had Dish for about 3 years and from the start it was a nightmare. After the first 10 months, we were not getting a good picture and so I called and they sent out a service person that was from a contracted company. He informed me that we had never had HD because our antenna was not in the right place, even though Dish put it up, so I had to move the dish. I moved the dish and called Dish Network because I had been paying for HD for 10 months. What did they do... Gave us 3 free movies! Then later I asked for the "Hopper" and they put it in... What a piece of junk! Never received good signals, kept losing signals, and would stop recording our shows because of lost signals!
They came out three times "Once again non-Dish service personnel" and never did get it fixed. We finally had it and went to DirecTV. As soon we switched over, the DirecTV guy tells me there was nothing wrong with our first dish mount location. The service guys must not have known what they were doing. Now DirecTV sent their DirecTV guy, not some no-name service tech like Dish. Once their system was in, it has been great! Great picture and no signal loss! And what did Dish TV do when we left them... Even though we had been with them over three years, they billed us $160.00 for leaving early! Seems that if you get their Hopper, your contract date starts all over again! Of course they never said a word about it! And then they send you 3 boxes to get them back... At $17.00 per box postage! Dish is a ripoff!