Complaint / review text:
I've been trying to give Comcast my money for service for three weeks. I had someone come out to enable the service, didn't even need them to hook up the connections because I'm very capable of that. The tech finds that the cable is not giving a signal and says a new cable has to be run and that they are not allowed to run cables in apartments. So I go to my apartment complex and ask them to do it, they say it is not their responsibility and that Comcast should do it and they gave me the apartments personal Comcast reps number. I call that rep and he says that the tech was supposed to set up an appointment for someone to come fix the "pre-line cable", not run a new cable.
So now I'm on hold to set up an appointment for them to come fix that cable so I can get go set a different appointment for someone else to turn on the service which they don't technically need to do anything at my apartment at that point since I will already have everything hooked, but I still have to pay for them to come onsite because there has not been service here for 12 months. All of that was after I spoke with customer service three times before trying to get a direct answer to a very simple question which I finally got after speaking to the third person. Customer service is non existent!