Complaint / review text:
I contacted FIOS in regard to their new channel line-up as they are obtaining new channels (like Magic Johnson's UP channel), and adding the channels at no additional cost. The service that I have (EXTREME HD - which is the second most expensive package) is not being afforded the new channels but the 2 lower packages and the highest package is being given the new channels for FREE. I inquired as to why this is and the response was I can downgrade (which I will lose other channels) to get the newer channels for FREE or I can upgrade and pay more money for the newer channels which are FREE… WHAT??? I thought the more money you paid for the services the more channels you were afforded. I guess that's not the case for FIOS. I was originally happy to get FIOS service to not have to contend any longer with a satellite dish and a modem that worked sometimes… but I find that this practice is unacceptable to pay more money and not get the channels that lower services get. I will be looking elsewhere when my contract is up as I refuse to pay them a cancellation fee.