Complaint / review / scam report
Verizon
I have had Verizon for a number of years, and my last 2...

Complaint / review text:
I have had Verizon for a number of years, and my last 2 year contract ended August 2014. Verizon offers a FREE upgrade when your contract ends. I went to upgrade my phone and found not only do I sign a two year contract I have to pay a $30.00 upgrade fee to get this free upgrade. I questioned a Verizon customer service rep about the fee for the false free upgrade and was told it is required so Verizon could continue to give outstanding service. How can Verizon claim outstanding service when Verizon lies to its customers?

Contact information:
Author: Contact with Author


Offender: Verizon

Country: USA   State: New Jersey   City: Basking Ridge   Zip: 07920
Address: 1 Verizon Way
Site: www.verizon.com

Category: Electronics and household app.

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