Complaint / review text:
I have had Verizon for a number of years, and my last 2 year contract ended August 2014. Verizon offers a FREE upgrade when your contract ends. I went to upgrade my phone and found not only do I sign a two year contract I have to pay a $30.00 upgrade fee to get this free upgrade. I questioned a Verizon customer service rep about the fee for the false free upgrade and was told it is required so Verizon could continue to give outstanding service. How can Verizon claim outstanding service when Verizon lies to its customers?