Complaint / review text:
Not the best experience at the Hoover, Alabama Best Buy Store when I recently went in with a Galaxy s3 phone that I spill some liquids on over the labor day weekend. It appeared I was ignored for about three minutes while some of the GEEK associates had conversations with other GEEK associates and outside buddies! I spilled a liquid in my Samsung Galaxy 3s. I was thinking, I pay the $9.99 per month - surely they will give me a new phone. I received an email that my phone was received by GEEK and it was being worked on to repair the phone!
If this is the case, disappointed with GEEK smartphone protection! It's all a gimmick and money maker for GEEK. I hope the phone is operable when I get it back. Never to purchase a protection plan from GEEK again. I will deal with the mobile provider where they are "in most cases" working to keep you as a customer! Any responses from any other GEEK protection plan users as to what I should expect with the replacement Galaxy s3 phone?