Complaint / review text:
I called The Dish Network to place an order for a cable TV on 12/29/2008. They run my credit report, opened the account and charged me for installation. Next day, they called me from Dish installation department to schedule an appointment for installation and scheduled me for 12/31/2008 between 12-5pm. On 12/31/2008, I got a message from Dish installation department again. The lady was telling that she calls to schedule an appointment for installation. When I called her back and told her that I already have been scheduled for today, she began talking to me very rudely, told me that she doesn't have it on her notes and my only option is to schedule for next week. I tried to talk to her about my previous day's conversation, but she didn't even listen to me and hung up on me.
I called her back and told her that she can't just hang up on me. She said that she is busy with other customers and doesn't have a time for me. I asked for her name and told her that I am going to complain about her. When I called to the customer service to tell what happened, I was told that my account has been closed due to supposed call from me. They told me that I supposedly told them that my landlord didn't agree to place cable in my apartment which I never did. They also told me that if I want to have a Dish Network, the only way will be if they run my credit again. I ended up having inquiry on my credit report, not having cable on New Year's Day, being charged $89 for installation which never took place and getting a lot of stress.