Complaint / review / scam report
Samsung Brand Store
SAMSUNG GALAXY S4 ACTIVE - Water submersion damage

Complaint / review text:
Samsung advertise that their Samsung S4 Active is water resistant as can be seen below. My son, drop his phone in shallow water less than 30cm deep. He specifically chose the Samsung S4 Active because he is a Civil engineer and he needed a phone that will withstand events like this. He, immediately after dropping the phone in the water, opened it up took the battery out and put it in rice, but the phone was still damaged.
I took it to Vodacom that told me that I must go to Samsung, which I did and they just told me that they do not fix phones with water damage and that the damage is for my account. I was at Samsung's offices in Century City.
Please assist. Samsung refuses to fix the phone. Below is the policy from their website.

"Ready for any business adventure - Samsung GALAXY S4 Active features a durable design ideal for the work out in the field. Accidental drops, water and dust are no match for this device's rugged build. IP6X and IPX7 certifications offer protection against dust entry, and underwater submersion to 1 meter, for up to 30 minutes. With these sturdy features, professionals in the field will be able to connect and communicate wherever the need arise.

Contact information:
Author: Contact with Author


Offender: Samsung Brand Store

Country: South Africa   State: All Country   City: Century City

Category: Electronics and household app.

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