Complaint / review text:
I wanted to offset my monthly phone bills by pre-paying a portion every month. So for a period of 18 months, I used my bank's bill pay to send checks to Cricket for a portion of the bill. As I pay most of our joint bills this way, it was automatic and my husband was supposed to be paying the remainder (I thought) of the bill from his checking account account. After 18 months I learned that the money that was being sent to cricket was going to an incorrect account number - one cricket provided me mind you. It wasn't my account or someone else's account per cricket just an "account" out in cricket Neverland. So after determining this I requested a refund. I did get as far as being sent a letter that read that I needed to supply them with the bank account number that the money was deposited to. What? No! I sent money to cricket, you didn't send it to me.
Every time I called over a period of several months, I just got the runaround - "You need to talk to customer service, who said you need to talk to billing and or bill pay who said you need to talk to customer service" and round and round we go. I was never permitted to talk to a supervisor or manager although I pleaded to do so multiple times. I was never even able to talk to the same person every time I called and got a different story from each one - and I called probably 50 times. Finally I just gave up and lost about $2,220 dollars.