Complaint / review / scam report
TracFone
Since purchasing the Tracfone we are getting text messa...

Complaint / review text:
Since purchasing the Tracfone we are getting text messages throughout the day from 1-111-302-000 and the text is garbled non readable. When you open of course you get minutes deducted. We opened a few to compare to see if we could discern how was sending them. I called Tracfone today after receiving 50 and they were absolutely non responsive other than to say IF the messages were coming from Tracfone all they could do would be to stop sending text message and it would take 10 days after the order was placed. They advised me not to open the text messages. She indicated it could be another carrier sending these. The number isn't even a legit phone number so I suspect Tracfone is spamming to deduct minutes after reading the postings from other Tracfone users.

I spend an hour on the phone with foreign tech support that only gave me text book answers. This was after researching all the features of the phone to confirm we didn't have a setting wrong. I asked to speak to the supervisor who repeated the same text book answer. They could only offer to stop sending text messages from Tracfone but never confirmed they were doing it. They did offer to change my phone number - not an option as we just purchased 500 business cards that would have negated the Tracfone purchase to begin with. Totally frustrated and most likely will not change over to Tracfone on existing cell phones we have.

Contact information:
Author: Contact with Author

Offender: TracFone

Country: USA
Site: www.tracfone.com

Category: Electronics and household app.

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