Complaint / review text:
First off I have had their service for 6 days when I called to order. She said if I pay 19.95 a month I can do all my basic stuff like read emails and read my book. Well after I paid 76 dollars and change she said that was for everything. Come to find out they charged my bank again 2 days later for I guess the monthly service which was 20.62 which I guess the lady lied because that was not all. Then I got this Norton 360 which by time I got done dealing with these people for the pin number Netzero was supposed to give me when I signed up. I kept getting told 24 hours to get my pin which was another lie. It took them 3 days to give to me then when I call to get the pin they want to charge my bank card 1.95 a minute for technical support which, who does that?
Never in my life have I ever heard a business charging for their support to help you with their crappy service. Now it's been 6 days and now they're telling me I have to buy more data. They don't let you get unlimited anything because their so called 19.95 a month is actually only 2 hours you get to go online. So basically I just wasted a hundred dollars on 2 hours of internet which half was trying to get their crappy service to work and the other hour I got to read half a book I have online.
Now I say people should boycott this company until they're out of business. Not only that but call this so called founder of this rip off company and get him to issue all these people he's ripped off full refunds, which they lie to you there because in the beginning when I ordered this stuff the lady said if I am not happy make sure I return it within the 30 days for a full refund. Well guess what? The so called manager they have, that I don't think he even was said they have no such policy at all that when you buy there crap you are stuck with it. Well why would you want it if they're going to keep ripping you off, if you send it back you should get a refund!!! SO PLEASE DO NOT GO THROUGH NETZERO THEY WILL RIP YOU OFF. Please just say no and if anyone hears or knows of any class action against this Netzero please post it. I will be more than happy to just get this company to shut down to save the rest of the hard working people not to get ripped off like I did!!!