Complaint / review text:
Phone service out again, we needed it for a medical issue again. We have NO OTHER service available in our area. And NO CELL SERVICE works here. What are we to do??? This could very quickly be a life and death matter for me and my spouse who are disabled. Will someone please put a cell tower up in the Cabins area so we can get cell service at least, or will Shentel come the one quarter mile on to our home so we can have phone service??? And Shentel, no we do not have the $3,000.00 you requested we would have to pay. We are in a monopoly area. Surely there is some laws for people like us for protection on life and breath. Every time we see Frontier out at the box on Emory Lane, our phone service has went out when we come back home. No one can tell me this is a coincidence. I have had enough of this going on. Yes, I am angry, probably the angriest customer they have ever had at this moment.