Complaint / review text:
I was having problems with getting Cable On Demand and a technician came out to resolve the problem on 12-5-08. After over an hour in my home unable to resolve the problem he went outside and ran what he called a temporary line, which was an orange cable that he ran across the front of my home, which includes my front door. I started calling Comcast Mid December and have been calling them ever since to have them come an run the cable the correct way but they have not done so. They told me they had to contact the utility companies because they had to mark the area so that they can bury the line, however, they told me this back in December and again in January.
The Cable poses a safety hazard as well as being unsightly. I tripped on the cable about a month ago and my 82 year old dad tripped on the cable last week coming into my home. The last time I called cable was on 2/26/09 and after waiting on hold for about 45 minutes waiting to speak with a supervisor, he told me someone would come out on Sat 2/28, they never came. I have spent countless hours on the phone with Comcast and I'm at my wits end trying to get this problem resolved and feel helpless and frustrated.
I'm hoping you can help me get this problem resolved and look into the way Comcast treats their customers. I'm sure I'm not the first customer that has experienced the run around that Comcast has given me over the last 3 months but I hope it's the last and that Comcast has a higher authority to answer to. Thank you for any assistance you can give me with this matter.
I'm thankful that neither myself nor my dad were hurt when we tripped on the cable, but I don't want to wait for something bad to happen. I'm extremely stressed over this situation.