Complaint / review text:
I have a cable card from comcast for my tivo box. I was watching tv and then got a message that the channel was not authorized. I called comcast and tivo, I was on the phone for 30 min while they tried to figure out what was wrong. I gave everyone the same information multiple times. They were incompetent. Then comcast disconnected me and did not call back. I had to call them again and wasted another 30 min while some incompetent Indian kept me on hold, didn't do anything, and said I need to talk to tivo. I told her to stay on the line for conference call with them and instead she just did a blind transfer to the comcast activation dept. I had to be on the line with them for another 45 min while suzanna tried to diagnose the problem, which the rep found out was the cable decoder card was inactive. This was not the problem before. Why did comcast deactivate my card. This is outrageous. Then she said I have to go to a cable store 1 hr away and get a new card. This is.