Complaint / review text:
Problems since I 1st started with them... Not the phone, or phone service, it's their customer service. Worse than Bank of America. Set me up with wrong plan, 2 months. 3 calls to fix. They are constantly texting you for reviews, but they don't really care. 2 1/2 years later I changed plans, still can't get one of my family phones unlocked... 1st request they did not complete, 2nd request I received an email indicating I have a bill, so they will not unlock & I will have to request again once it's paid. I have not received a bill, never paid late, & they shut off the online access. Honestly, what the heck are you paying for? Will never return to this carrier.