Complaint / review / scam report
I have been a TracFone user for almost 10 years and onl...

Complaint / review text:
I have been a TracFone user for almost 10 years and only had a problem when I changed to the new smartphones they offer. The first problem I had was adding minutes to the new phone. I had to call tech support to get them added. I waited and had to call back 2 more times before they were showing on my phone. The next time I tried to add minutes to my phone. I had to call tech support again and this time minutes were actually removed from my phone so after I explained this to TracFone they fixed it. The last time I had a problem was when my text and voice minutes disappeared altogether. I lost 60 minutes talk time and 255 text messages. According to tech support they had no record of those minutes. After I talked with them for about an hour they finally said they would give me some of my minutes and text back. After I hung up the phone with them I waited a few hours and never received them. After this I'll never use the company again because their phone systems are not built for smartphones and are completely unreliable when using them.

Contact information:
Author: Contact with Author

Offender: TracFone

Country: USA

Category: Electronics and household app.


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