Complaint / review text:
I get low on min. Try to add time online. Did not work. Try 4 times, checking character-by-character, call my cc to make sure there's no blocks, etc. At the end of EVERY try, it says words to the effect: "Unable to proceed. Please call 1-888-xxx-xxxx". Well, gee, no minutes on the phone, so drive to work. Call the number. Now I KNOW TracFone has THE WORST customer no-service IN THE WORLD. The # tells me, "Please hold for the next operator". And wait... And wait... And wait... Hang up and try again. This is late evening.
In frustration after probably 15-20 min of dead silence after "Please hold for the next operator", I hit "2" for Spanish. THAT recording tells me, "Our offices are now closed. Please call back at 8am." "You no-good!" So, when I DO call in again, I'm mad as all hell. "Sir, if you use that kind of language..." "Ok, but did I tell you I wasted over an hour of my time last night." "I do apologize for that inconvenience." As if. They hung up on me. Why? I called them "this stupid company"."Sir, if you continue to use that abusive language..." So I started saying, "When I called the best company in the world, I ended up hanging on to a piece of plastic for 10 min... Hello? HELLO?" Hung up on me. I wanted an hour free.
I finally got some lame moron w / a Ricky Ricardo accent and although I was on the phone OVER ONE HOUR trying to get compensation, all I got was a whooping 10 "free" minutes. The guy acted like he paid for 'em himself. This is another in many episodes of curt, indifferent, and time-consuming, time-wasting calls to the most customer-contemptuous company in the world. I hate TracFone w / every fiber of my being, and they earned that. Earned it.