Complaint / review text:
Well let's start by saying I have never had a problem with my T-Mobile service until now. I paid my monthly bill as usual and everything was great. Three days later I received a text message from T-Mobile saying I used up all my hotspot data 5/5g. I have never seen a text message like this before so I thought it was pretty odd. I thought I received this message by mistake since I was on twelve hour shifts the past few days and hadn't used my hotspot yet. So I decided to call T-Mobile and spoke to their rep and she said all they could see was that I had used up my five gigs.
I asked to speak with a manager. Soon I was in contact with a manager and she basically told me the same thing very unprofessional and transferred me to tech support. Tech support told me that something looked very odd because that's a lot of data for three days. I agreed and he also told me there was nothing he could do for me because they're not allowed to reimburse data. Great, so what now? He said he would put notes in the system but other than that I'm basically out until next billing cycle.