Complaint / review text:
My wife and I rolled our old numbers into 2 new accounts. The rep didn't set them both up correctly as 30-day data plans. Consequently, hers "had to be canceled" 3 days into it and restarted as a data plan with a new 30-day charge and no reimbursement. We cannot get to a supervisor or complaint division to resolve this. My phone will not send pictures attached to text. Even though we bought both phones from Net10, they said they could not help me because this was a "bring your own phone" to their plan. It is IMPOSSIBLE to work with their phone staff. I had to give them every number from the box, phone, SIM card, packing slip, and was even asked to describe the cardboard box the phone came in.